Instant Work Office Terms of Service

Acceptance

Clickwrap and legally relevant actions

Before account creation, checkout, proposal acceptance, cancellation, or another legally significant workflow is completed, the user must affirmatively accept the displayed legal terms. The server should record the accepted policy versions, account identifier, workflow action, timestamp, page path, IP-derived security metadata, browser/user-agent details, and related workflow identifiers. Account creation and protected legal workflow actions should not proceed unless the required acceptance record is created or confirmed.

When a user accepts legal terms, starts checkout, creates an account, signs in through a protected workflow, accepts a proposal, cancels service, or completes another legally relevant action, Instant Work Office may create a server-side acceptance and audit record. That record may include the account identifier, action taken, page path, timestamp, applicable termsVersion, privacyVersion, refundVersion, cancellationVersion, arbitrationVersion, accessibilityVersion, payment-policy reference, IP-derived security metadata, browser/user-agent details, and related workflow identifiers. These records help preserve consent history, billing context, fraud review, support history, and dispute evidence.

Document versions

Legal document versioning

Each public legal document should display an effective date and a policy version identifier. Current production versions may include termsVersion, privacyVersion, refundVersion, cancellationVersion, arbitrationVersion, accessibilityVersion, cookieVersion, and acceptableUseVersion. Instant Work Office may preserve prior versions for audit, dispute, account, billing, and workflow-history purposes. Later use of the service applies the version in effect at the time of the later visit, account action, checkout action, proposal action, or protected workflow.

Refunds

Refund policy

Instant Work Office subscription access begins with the trial and billing terms shown during signup and checkout. Unless a separate written offer says otherwise, subscription fees may be reviewed for refund within 30 days after the relevant billing period begins. Refund requests may be reviewed for duplicate charges, billing errors, failed access caused by service-side issues, or other circumstances Instant Work Office chooses to review. Stripe, card networks, banks, and other payment providers may control payment timing, settlement, disputes, chargebacks, and payment-provider records. Refund approval does not waive other rights, obligations, audit records, or provider terms.

Cancellation

Cancellation policy

Users may cancel account access at any time with no advance notice through the available in-app account, billing, support, or checkout-management path provided for the account. A cancellation request should identify the account email, workspace, and requested cancellation action. Cancellation becomes effective when the request is confirmed through the online flow or support-confirmed path. Instant Work Office may keep a cancellation audit record that includes account identifier, timestamp, page path, request source, confirmation status, applicable policy version, and related billing or provider reference. Cancellation stops future access or billing according to the checkout and provider terms, but it does not automatically delete records that must be retained for audit history, payment history, tax/accounting support, security, legal compliance, or dispute context.

Dispute notice

Dispute notice process

Before filing a claim, the party raising a dispute must send written notice describing the issue, account or workflow involved, requested resolution, and contact information. The parties will have 30 days after receipt of the notice to attempt informal resolution. If the dispute is not resolved within that period, either party may pursue the applicable small-claims, arbitration, or court path allowed by these Terms. The dispute notice process does not prevent either party from seeking urgent relief for unauthorized access, misuse of the service, infringement, fraud, or security-related harm.

Arbitration

Arbitration agreement and class-action waiver

To the maximum extent allowed by law, disputes must first go through the written dispute notice process described in these Terms. If the dispute is not resolved informally, either party may require binding individual arbitration instead of court litigation, except for matters that may be brought in small-claims court, requests for injunctive relief involving misuse of the service, intellectual-property claims, unauthorized access, or claims that cannot legally be arbitrated. Disputes must be handled only on an individual basis. Class actions, class arbitration, representative actions, private-attorney-general actions, and consolidated proceedings are waived to the maximum extent allowed by law.

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. If AAA is unavailable or will not administer the dispute, the parties will use JAMS or another mutually agreed neutral arbitration provider. The arbitration may be conducted by video, phone, documents-only submission, or in the county where the user resides, unless the parties agree otherwise. Each party will pay its own attorney fees unless the law or arbitrator requires otherwise. Arbitration provider fees will be allocated under the provider's consumer rules, and Instant Work Office will pay any company-required fees. Small-claims court remains available where permitted.

Acceptable use

Acceptable Use Policy

Users may not use Instant Work Office to commit fraud, impersonate another person or business, evade payment obligations, publish unlawful or deceptive content, upload malware, harvest credentials, scrape service data, interfere with security controls, probe or attack infrastructure, send spam, misuse proposal or payment workflows, expose private tax/payment/customer data in public fields, violate another party's rights, or use the service for regulated activity without required authority, permits, licenses, consent, or professional review. Instant Work Office may restrict, suspend, remove, or preserve content and records when needed to protect users, customers, providers, security, legal compliance, billing integrity, or platform operations.

Customers

Customer Agreement

The Customer Agreement applies to account owners and workspace administrators who subscribe to or manage Instant Work Office access. Customers are responsible for account users, business records, public partner-page content, customer communications, payment settings, proposal content, contractor records, and compliance with laws that apply to their business. Instant Work Office provides operational software tools and workflow records; the customer remains responsible for business decisions, legal review, tax/accounting review, worker classification, customer promises, pricing, refunds, permits, insurance, licensing, and professional obligations.

Service providers

Service Provider Terms

Service providers, contractors, vendors, and other third parties using an Instant Work Office workflow must provide accurate information, use only authorized access paths, and submit records only when they have authority to do so. Instant Work Office does not verify every license, permit, tax status, insurance status, work authorization, business qualification, or legal capacity of a service provider. Account owners are responsible for reviewing provider information and deciding whether a provider may perform work, receive payment, access records, or participate in a workflow.

Disclaimer

Marketplace Disclaimer

Instant Work Office is not a marketplace broker, employment agency, payroll provider, law firm, tax advisor, insurance provider, bank, payment processor, or guarantor of customer or service-provider performance. Partner pages, proposal links, customer records, service records, and payment records support business workflows, but Instant Work Office does not guarantee job quality, customer payment, contractor performance, licensing, insurance, legal compliance, or business results.

Payments

Payment Processor Terms Reference

Stripe and other payment providers may control checkout, card handling, subscriptions, settlement timing, disputes, refunds, chargebacks, verification, taxes, provider notices, and payment-provider records. By using checkout or payment workflows, users also agree to the applicable provider terms and privacy policies. Instant Work Office may display payment status and proposal-payment summaries for workflow visibility, but payment-provider records remain the controlling payment records.

Data processing

Data Processing Addendum

Where Instant Work Office processes personal information or business records on behalf of an account owner, the account owner determines what information is submitted, published, sent, stored, or processed through the workspace. Instant Work Office processes that information to provide hosting, authentication, backend workflow handling, support, security, audit history, payment workflow visibility, proposal workflow visibility, and related service operations. Users must not submit protected third-party information unless they have the authority, consent, and legal basis needed for that workflow.

Copyright

DMCA policy

Copyright owners may submit a DMCA notice identifying the copyrighted work, the allegedly infringing material, the affected URL or workflow location, contact information, a good-faith statement, a statement made under penalty of perjury that the notice is accurate and authorized, and a physical or electronic signature. Users whose material is removed may submit a counter-notice where allowed by law. Counter-notices should identify the removed material, provide contact information, state under penalty of perjury that the material was removed by mistake or misidentification, consent to the required jurisdiction, and include a physical or electronic signature. Repeat infringing use may result in account restriction, content removal, or termination.

Legal notices

Legal entity, governing law, and venue

Instant Work Office is operated by Instant Work Office. Legal notices must be sent to instantworkoffice@gmail.com. No mailing address is published. These Terms are governed by the laws of Texas, without regard to conflict-of-law rules. Subject to the arbitration and small-claims provisions, the exclusive venue for permitted court proceedings is Dallas County, Texas.

Support, billing, privacy, accessibility, copyright, cancellation, refund, and dispute requests should be submitted through the in-app support workflow or instantworkoffice@gmail.com. Requests may create support and audit records that include account identifiers, request category, page path, workflow reference, timestamp, user-provided details, response status, and resolution history. Response targets may vary by request type, account status, provider dependency, legal review, and operational priority.